Casino & SportsBook Customer Service Agent

Player Support · Collingswood, New Jersey
Department Player Support
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $18.00 /hour

*Open Availability Needed - Currently open 7 days a week from 9 am to 2 am and will be moving to a 24/7 operation. Schedules will be given out at least two weeks in advance and will most likely have days off on our less busy days (likely week days), if you have permanent schedule restrictions on any other day of the week, please do not apply.**


**Position will temporarily be remote**


**Active Pennsylvania Gaming Control Board License Preferred**


Job Summary
Tired of the same old-same old office job? Is an inclusive workplace culture important to you? Are you technologically savvy? Are you familiar with sports betting terminology? Do you want to look forward to going to work every day?


Our online casino has expanded into sports betting and we have new positions that will take advantage of your casino or sports enthusiasm while providing a collaborative and fun place to work! Our company is looking for full time agents to cover the exponential growth that we are experiencing.


Responsibilities and Duties:

  • Ability to multitask
  • Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
  • Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
  • Assist players with specifics about promotions, loyalty programs, and terms and conditions
  • Assist players and respond to inquiries in community chat
  • Escalate all necessary issues to management in a timely fashion
  • Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk
  • Other duties as necessary and/or assigned


Qualifications and Skills

  • Experience with computers, browsers, and mobile devices
  • Ability to search, find answers, and assist our players with a wide variety of issues
  • Great written communication skills
  • Self-motivated and very reliable
  • Candidates with sports betting knowledge/knowledge of major sports will be preferred
  • 1 year or more Customer Service experience in an office or call center setting preferred
  • Experience with sports betting technology is preferred.


Job Type: Full-time


Salary: $18.00 /hour

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  • Location
    Collingswood, New Jersey
  • Department
    Player Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $18.00 /hour